Warsaw (ZTM) just completed the ”New culture for Mobility” project

The project is called ”A New Culture of Mobility in Warsaw”.
The undertaking, being a part of the Leonardo da Vinci
programme, is a direct continuation of the ’New Quality of
Service – Young ZTM Workers Encouraged to Change the public
transport’ project which was realized in cooperation with the
Berlin partner operator company BVG. It is worth mentioning
that the project gained the status of ”best practice”.

The main goal of ”A New Culture of Mobility in Warsaw” project
was to acquire knowledge and skills concerning the organization
of public transport and the way it works. In other words, the project
is aimed at the improvement of our services by preparing a group
of experts to manage Warsaw public transport in accordance
with European standards, says Halina Rakowska, Coordinator of
European Affaires by ZTM.

12 ZTM workers accomplished a monthly work internship
in Turin and Vienna. They got familiar with good practices at the
biggest Austrian transport enterprise Wiener Linien and at the
Italian Agenzia Mobilita Metropolitana de Torino.
The passengers’ needs were particularly stressed. Our
focus is the passenger and the solutions implemented in Warsaw
are aimed at improving the service quality – says Halina
Rakowska. Our partners’ experience in organizing mass events
was also considered as a prevailing argument supporting the
decision to invite the partners to the project.

Among the main issues developed during the training:

1. Planning of sustainable public transport;
2. Development and integration of various public transport
   systems;
3. Promotion of alternative methods such as commuting by
   bike and waterways;
4. Organization of public transport during mass events such as
   European Football Championships;
5. Planning new transport lines;
6. Accessibility (new solutions) of transport systems to disabled
   passengers;
7. Culture change in public transport (focusing on passengers’
   needs);
8. Public Transport service quality;
9. Eco-program – environment protection – methods and
   modern solutions;
10. Public transport funding – alternative ways of financing;
11. Raising of effectiveness of the public transport system by
    traffic management, video surveillance and coordination of
    services;
12. Tariff systems;
13. Systems of ticket sales and ticket inspections.

The project was co-financed from the EU funds as a part of the
Leonardo da Vinci programme with the total amount of
€29, 335.22.

For more information and contact: H.Rakowska