Hamburg : Financing/Pricing data
Funding of public transport
Funding of the public transport in the HVV is mainly based on fare revenues and government aid (statutory compensation
The total expenditure of public transport in 2006 was 639 Million €. 459 Million € of the amount are covered by fare
revenues and including statutory compensation payments (HVV-service area until 2002).
The level of cost recovery was by 72 % in 2006.
HVV‘s device is to provide its customers a clear and easy
fare system. Therefore a fare integration exists within the
whole HVV-region. All operating partners agree to apply the
standard pricing of the joint fare system.
Prices of ticket types vary depending on fare zones or fare
The ticket assortment is mainly divided into single and day
tickets, seasonal passes (week or month) and direct debit tickets.
Beyond this, HVV offers a lot of sales tickets such as
family tickets, group tickets, student tickets and special tourist
Current Developments and Projects
HVV agreed with the operators upon qualitystandards
for the different modes of
transport within the HVV-network, as there
are metro, rapid-transit rail, bus and ferryservices.
The next step, which we finished right now, was the development of a Quality-Management-System. The system should ensure, that the operators meet the quality objectives and it is based on three components:
Customer-Satisfaction-Surveys (CSS), Mystery-Shopping-Surveys (MSS) and Direct-Performance Measurements.
The system is planned to have an incentive impact, which
means, that there will be not only penalties
for failing the quality objectives but also a
bonus for exceeding the targets. After the
system has been tested during the last years
it is planned to be implemented in 2008.
HVV is making preparations for the launch of
e-ticketing. In addition to the introduction of
new ticket modes (electronic multi-trip ticket)
the main objective is, to improve customer
relations by creating a direct contractual link
to those customers, as yet anonymus, currently
buying single or season tickets in cash or
using the jobticket offered to employees at larger
companies. With this in mind, HVV customers
will be issued in future with a chipcard
for all ticket types prepared for cashless operations.
An essential precondition will be
crosslinking of the databases for direct –debit
season ticket subscription with service points
and all sales front-end equipment