New TfL website puts customers in control, making it easier than ever to plan journeys on the move

  • Updated29 April 2014
  • News

Transport for London (TfL) has developed a new website to make
it easier than ever to plan journeys on the move and make the
most of all London has to offer. The new site is optimised for use
on mobile, tablet, laptop or desktop and puts customers in control
by providing more personalised, live travel information, including
a new ‘Nearby’ function which shows all local travel options and
real-time service information.

The way customers and road users want to receive information
has changed dramatically in recent years. Seventy per cent of
Londoners now use a smart phone and almost nine in ten (87 per
cent) use the internet for maps and directions. The TfL website
now receives 250 million visits a year and TfL’s Twitter feeds and
Facebook pages now have more than one million followers.
Highlights of the new website, which has been running in beta
mode for the last eight months to give customers the opportunity
to shape its development, include:

  • A ‘Nearby’ feature, which allows customers to see on a
    map all the Tube, bus, river, London Overground, DLR,
    National Rail and Barclays Cycle Hire services in their
    vicinity, including live information on departures and how
    many free bikes or docking spaces are available ;
  • Improved mapping using Google maps, including Street
    View to help when visiting unfamiliar areas and Visitor
    Mapping that displays tourist attractions and other points
    ofinterest ;
  • Live Status and Departures, providing real-time information
    about arrivals, departures and service status for London
    Underground, DLR and Overground stations, bus and
    tram stops, river piers and Emirates Air Line ;
  • Road Status Boards, showing the impact of traffic
    incidents, how the traffic is flowing on main roads and
    how they will be affected by future planned events ;
  • A more intuitive Journey Planner with a ‘use my location’
    feature, which saves recent searches and provides
    walking and cycling options ;
  • An improved ‘Transparency’ section, providing more
    extensive information about how TfL operates, including
    the contracts it enters into ;
  • Improved search tools, allowing easy filtering between
    travel information, news, documents and reports.

According to Phil Young, TfL’s Head of Online, the new website
puts customers in control, with more live travel information and options making it easier than ever to plan and make journeys in
London. He says TfL has listened carefully to what customers say
they want from the website and that feedback has been used to
shape the information services offered. The site has been designed
so that it can be used more easily on mobile, tablet or laptop, as
more customers and users check and plan journeys while on the
move. With WiFi available at 131 London Underground stations,
customers are able to access the TfL website while travelling on
the transport network.

Since launching in beta mode in July 2013, more than two million
customers have visited the site, testing out the new features and
providing feedback. Around 6,000 feedback forms were received
and used to ensure the new site meets customers’ needs.

TfL’s last major website update was in 2007 and the team took
lessons from how customer information was provided during the
London 2012 Games to improve the design and functionality for
the new site.

[More information on this website->

TfL website

Contact: Steve Newsome, TfL Head of International affairs