TfL launches the Interchange Best Practice Guidelines
Transport for London (TfL) has launched the new best practice guidelines which aim to improve the quality of multi-modal transport interchange in London. The TfL Interchange Best Practice Guidelines are a new and improved version of the organisation’s 2001 guide to supporting the better design and management transport hubs, which requires close collaboration between partners including the London Borough’s, Department for Transport, Network Rail and TfL Modes (Bus, Underground, Rail, Walk and Cycle).
The guidelines are for those who are involved in the planning, design and operation of transport interchange in order to improve the quality and efficiency of multi-modal interchange in London. Updated to reflect new policy and industry standards the guidelines support the current Mayor of London’s Transport Strategy.
The new guidelines provide a benchmark and aspiration for world class interchange by developing a consistent approach to multi-modal interchanges in London. The guidelines are based on four interchange themes which should be considered at transport hubs. The four themes are:
- Efficiency: aims to provide a seamless experience for passengers, best practice interchange allows efficient movement of people and the public transport services they use as well as being simple to manage.
- Usability: accessible for all users and an environment which is safe, secure and comfortable. Not only are accidents and crime removed, but fear of these unpleasant experiences is also removed, thereby increasing the usability of the interchange.
- Understanding: adopting principles of legible design creating places which are intuitive for all users, requiring minimal signage and well integrated with their surrounding urban context.
- Quality: providing a high quality interchange environment will improve all aspects of a user’s experience, whether its quality of design, configuration and facilities make it feel safe, give it a sense of place or make it a destination in its own right creating social, economic and environmental value and instilling a sense of civic pride in those who use it.
The guidelines have been developed to encourage cooperation and coordination between those organisations involved in designing, implementing and managing London interchanges with the aim of providing improved passenger service and experience. The updated guidelines will help to inform future projects similar to the recently delivered northern ticket hall at Kings Cross St Pancras (opened 29th November 2009). The revised guidelines have already had some influence on the EU-LINK panel’s recommendation to the Commission on EU interchange best practice.
The new Interchange Best Practice Guidelines are now web-based (www.tfl.gov.uk/interchange) with a dedicated website which provides easy navigation and is supported by a quick reference guide, which is available in hard copy.
John McNulty, TfL Head of Interchange, said “Without these guidelines London would not have the benefit of a well planned, designed and delivered interchange such as Kings Cross St Pancras. As one of the world’s largest integrated transport providers with millions of daily customers, TfL is in a good position to provide guidance on interchange management”.