Warsaw : Responsible authorities


Organization :

The Warsaw Transport Authority (ZTM) is a budgetary unit of the Capital City of Warsaw. Established in 1992, it has set up new standards in Poland by separating organization and controlling of PT services from the operational tasks. ZTM is responsible for selling and controlling tickets, too. Today, Warsaw Transport Authority has contracts with 15 operators.

Due to its legal competences, it organizes local public transport inside of the Warsaw city borders. Furthermore, ZTM organizes suburb lines in the metropolitan area, according to individual contracts with other municipalities. They have to participate in the costs of the suburb lines.

General Director : Mr Wieslaw Witek
ul. Żelazna 61 - PL-00848 Warszawa - Poland
Tel : 48 22 45 94 298
Website : http://www.ztm.waw.pl
Email : ztm@ztm.waw.pl


Missions :

  • Planning, organizing and coordination of the public transport (network, timetable, etc.) in Warsaw and in cooperating communities in the metropolitan area
  • Ordering PT services by the operating companies (bus, tram, metro, railway)
  • Supervision over the actual functioning of PT
  • Selling tickets and collecting of fares, ticket controlling
  • Investments in PT development projects
  • Ordering and taking part in studies and projects concerning development of PT
  • Collecting data and providing analyses according to the demand on PT services
  • Maintaining of infrastructure (bus and tram stops)


Budget :

Warsaw Transport Authority, as a budgetary unit of Warsaw, does not have its own budget. Revenues and costs of ZTM are part of Warsaw’s budget.

In 2014, expenses reach the level of EUR 633 million, revenues EUR 185 million

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