Integrated Collective Public Transport Management Centre in Madrid Region
Before the end of the year, the Region of Madrid will have an Integrated Collective Public Transport Management Centre - a “big brain” that will coordinate the information on infrastructure and services of the different modes of transportation that operate in the region in real time. This centre will be the first in Europe to receive and manage in a single space specific information on all “incidents” that may occur in each one of the modes of transport, acting like a “112” or central emergency hotline for public transport.
This innovative system will provide important benefits both for users and for the Consorcio Regional de Transportes de Madrid (CRTM). The users will be able to receive information on the status of the lines that they are going to use with enough time to allow them to plan the route that is best for them. CRTM the Public Transport Authority in the Region, on its part, will be able to make decisions faster and more effectively when coordinating the operation of the whole transport system.
Advantages for users
The system will make it possible to analyze the status of public transport as a whole and to provide a coordinated and integrated response to the needs of the passengers. Thanks to this centre, the information related to the different modes of transportation (Metro, EMT, Cercanías, transport interchanges, etc.) are conceived as part of a single multi-modal information system. The screens will display information regarding the operation of all different lines of the public transport system and also offer alternatives if any of the infrastructure is not operating at full capacity at a given time.
This Centre, which will operate 24 hours a day, also manages compliance with service timetables, monitoring via TV cameras, and the proper functioning of all of the installations, such as elevators, escalators, HVAC, or fans, in order to guarantee high-quality service for citizens.
Lastly, this Centre will coordinate actions related to incidents (passengers falling on the tracks or being injured, fights, any types of events) that may occur in the public transport system, and execute the established procedures in the corresponding coordination mechanisms with the 112 Regional Emergency Centre, which may require the presence of SAMUR, the Fire Department, Police, etc. depending on the circumstances.
Supporting Madrid’s Candidacy for the 2016 Olympics
This project will undoubtedly represent an important element in Madrid’s Candidacy to host the 2016 Olympic Games. Thanks to the applications available in the Integrated Collective Public Transportation Management Centre, all visitors during the Olympics will enjoy the best information and the fastest and most comfortable transport services to the different competition venues, while the coordinated actions of all transport operators will be optimized to ensure efficient and sustainable mobility. Fire Department, Police, etc. depending on the circumstances.